** FREQUENTLY ASKED QUESTIONS **

1. What is included in the rental rate rate? Rent covers for your staying at La Estancia Luxury Penthouse, access to Curacao Marriott Beach Resort, weekly cleaning of the property, a basic provision of food in the fridge, and a bottle of wine compliments from us.  

2. Do I have to pay additional taxes? Any hidden charge? Rental fee includes all sort of taxes. There is no additional taxes.

3. What is your reservation policy? Our standard terms are 40% of the total payment to reserve the property and balance a week prior arrival. Nevertheless, there are exceptions for those reserving extensive periods (2 weeks, 1 month)  or way in advance, such a 6 months to a year in advance. For those cases, we can reduce the reservation fee provided you can prove you are indeed committed to rent the property.  

5. What is your cancellation policy? If we can rent the rent the property for the time period you have reserved, we will return your reservation deposit.

6. What are the accepted payment methods? Either check or electronic transference is ok with us. Credit cards are still not accepted but we are working to have the system in place very soon.

7. Can we bring additional guests at the last minute? No problem. An extra charge of USS$ 25 p/p applies.

6. What are the check in/out times? We are quite flexible on this, unless we have guests leaving and entering on the same day. On those days, we ask guests to leave by noon and while require about 4 hours to fully clean the property. 

7. Where is the hotel area located, how far is from the airport? The hotel area is located south to Curacao International Airport at only 15 minutes driving. Refer to  driving directions in this website for more details. Besides the Residence Piscadera, major hotels chains: Marriot, Hilton, Clarion & Floris are also located in the Piscadera Bay area.

8. Should I rent the car at the airport or later at the hotel area? Both options are possible. Driving from the airport is easy and convenient specially during your return.

9. If I decide to take a taxi what is the estimated fare? What is the exact address to give the driver? Taxi fare is about US$ 25.  You cannot miss the place. Just tell the driver to take you to Hilton Hotel, you will see the Piscadera Residence building at your left hand. (look at the aerial views provided in this website).

10. Will we meet at the residence at our arrival? How do we get the keys? We will be in close contact prior to your arrival. Usually we meet at the property but please feel to call us as soon as you arrive if you have problems with transportation or finding the property.

11. How does the free access to Curacao Marriott Beach Resort works? Which resort facilities can I make use of? You will receive corporate membership cards at your arrival. Cardholders have same rights as any other hotel guest, plus you are entitled to some discounts in some of the restaurants at Marriott.

12. How long doest it take me to walk to Marriott resort from your property? About 6 to 8 min at a very comfortable pace.

13. Is the pool area of Piscadera Residence usually crowded? How many apartments make use of the pool ? Most of the time pool area is empty. Occasionally, you see guests specially during weekends. Piscadera Residence has about 25 apartments all of which have access to the pool area.

14. Is the property equipped with kitchens utensils, silverware, linens, etc. Property is fully equipped with almost everything you can imagine.

15. Does the property has satellite TV channels available? All property TV's are flat screen ones connected to the building TV satellite antenna. You have available the typical satellite channels such as CNN, ESPN, TNT, USA Network. Additionally, you have a couple of local channels and a Venezuelan TV station.

16. Does the property has a central sound system? Our property is equipped with a top of the line Bang & Olufsen reaching all areas of the property including the outside terrace and bathrooms. Every main area is equipped with local command centers that allows you to tune the right volume for that area or just turn it off. 

17. Does the property has a central air conditioning system? Yes it has. Guests are free to keep it on as much as they want or just open the windows and enjoy the fresh marine breeze present all year around.

18. Can you smoke inside the property? Our property is a smoke free one. Nevertheless, smoking outside terrace it is allowed. 

19. Does the property offers guests with outdoor pool chairs and shower at the outside terrace? Yes, property terrace has a couple of outdoor pool chairs and a shower is also available for enjoyment of the guests.  

20. Can we have breakfast/dinner at the outside terrace? Yes, you are free to move light patio furniture at the inside terrace to outside terrace for breakfast or dinner or just open the glass folding doors to join the outside and inside terraces.

21. Can we rinse our diving equipment at the outside terrace?  Unfortunately, this is not allowed.

22. Does the property has 110 or 220 VAC power outlets ? You have both options available.

23. Are pets allowed? Unfortunately pets are not allowed at our property.